Don't confuse the player!

Jun 8, 2009

William Hill (link asked to be removed by William Hill) has a good registration form, it is very straight forward and gives you your deposit options in the second step.

They also offer "Paypal Customer Express Registration" for players using PayPal. I have a PayPal-account so I thought I'd go with the Paypal Customer Express Registration since I already have my credit card details there.

I was very surprised to find out that after login in to PayPal I got an error message saying "Payments to this merchant are not available from the country where your bank or credit card on your PayPal account is registered." This sure got me confused. Why not tell me before I went down that path. Now I had to go back and do a "normal" registration insted.

It is very important to inform and guide the player so he doesn't get confused!

I was autmatically logged in to William Hill after signing up. As you can see in the image above it says "Hi Staffan" and a link "My Account". After the link is a text consisting of characters and numbers. What does that text mean? I looked around my account details trying to find the text but no luck anywhere. I can guess it is my account number. But why not tell and inform me of why/when I need that number.


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©2024 USERINTERACTIONS Helsingborg

©2024 USERINTERACTIONS Helsingborg