Only open 12 hours a day – I’m one lost customer for Send My Chips

Today I heard about a new service called Send My Chips which helps player move funds between different poker sites. Send My Chips takes a fee for the service. This is a good feature if you play at many poker sites since you can move money between them. I think the transfer between the poker sites needs to be almost instant to be successful.
I got really curious about the service but when I went to their website and tried to make a transfer between two of the poker sites that has joined Send My Chips I got a message saying “If you wish to do a Transaction Request, please return during the hours of 12:00 Noon EST and 12:00am Midnight EST“.
Why aren’t they offering a 24/7 service? This makes the service not open to a lot of players! I don’t really understand the reason for it. Send My Chips have probably done some research pointing to that those hours are when players are playing the most, but you shouldn’t forget about the rest!
And I know that Send My Chips in the end will loose more than they save by not offering a 24/7 service. I’ve tried it out now and I am one lost customer!
I’m really looking forward to the day when you are able to play on most sites with the same account. The player experience will be so much better when you only have one username to remember and one wallet of money!
/Staffan


Hi Staffan
Great comment!
Thank you for your feedback, and totally understand with your views, however just to let you know why we are only open currently for 12 hours.
This is because we have initially targeted US Poker Player Sites, and popular playing times for US players are between 12-12 EST.
However we will be shortly launching with Non-US Playing sites which you will be delighted to hear that we will be offering a full 24 hour service.
So apologies while we are only running 12 hours, but we will be offering 24 Hour coverage shortly once we have the US Sites integrated.
If ever you want to know what we are up to please just send me an email and I will give assistance.
Best Regards
Duncan
PokerWallets.com is a community and has players from all over the world. They also support all poker rooms so you may want to try there first!